Chateau Diana Shipping & Return Policy
Return & Cancellations
Chateau Diana Winery wants you to be satisfied with all purchases made on our site. If you are dissatisfied with your purchase for any reason, please contact us and we will do everything we can to make it right. We will replace or provide a refund to you for any of the wine that is damaged or defective (as reasonably determined by us) or that was incorrectly sent to you. We ask that the customer return the damaged or defective bottle of wine for refund or replacement. Please note that we are unable to accept return of wine that was damaged due to adverse weather conditions during shipment or wine that is ordered in error. Once the wine is received, we will refund your credit card account for the cost of the wine including shipping and handling fees. Please contact us at email@example.com.
Orders can only be cancelled prior to shipment. If an order is cancelled prior to shipment, we will refund your credit card account for the amount charged for the order. We cannot accept any cancellations once your order has shipped, including wine that is ordered in error.
We require an adult signature in order to deliver alcohol. If you are not available when your package is delivered, our courier will return the package to our distribution center after 3 delivery attempts. We will contact you when we receive your package. Reshipping is available for a shipping fee.
Please allow 7 to 10 days for Ground shipments to be delivered. We ship Monday – Friday only and do not ship on any major holidays.